Shapeways Something Went Wrong Processing Your Upload Ditulis Bruno Himst1949 Rabu, 13 April 2022 Tulis Komentar Edit Cart You haven't added any 3D printed products nonetheless. Hullo. Uploading new STL files has failed all weekend. I've contacted support and am awaiting an answer. Is this affecting anyone else? Specific symptom: select a file to upload. Afterwards a random percent of file uploaded, y'all get this: "Oops. Looks like something went wrong on our end. We're on it!" Love AgeOfPlastic, No need to say more (eg full size of the STL file in Mbs, total number of polygons etc) - nosotros can guess! After all, nosotros all have a crystal ball and tin can read minds. Thank you for your helpful response. Peradventure yous could be troubled to answer my question - is anyone else experiencing upload failures? If other people are having no problems that would give me some direction to investigate. For what information technology's worth, I tried a multifariousness of STL files of varying sizes and all failed over the weekend. This morn a 420K file with 8394 triangles succeeded, simply anything in the multimegabyte size fails. Dearest AgeOfPlastic, If yous feel offended, practise not blame me. Next fourth dimension perhaps you could exist troubled to ask clear, accurate and comprehensible question(s). Commonly, vague questions pb to incorrect answers. Plus, nosotros exercise not take a crystal brawl to read minds. If you detect, forum is full of 'complaints' applied by users who did not bother to study basic FAQ of Shapeways first. But my less-than-2-cents-worth opinion. I'm not offended. I'thousand puzzled as to why you're taking the time to post responses that don't address what I'm asking, is all. I think my question is pretty articulate and authentic and comprehensible. Dear AgeOfPlastic, I am too puzzled equally to why you took the time to write all these letters and up to this moment you notwithstanding did Non mention the total size in Mbs and full number of polygons of the specific STL file you are trying (unsuccessfully) to upload. I guess it'due south a secret, huh? Because I tried around a dozen STLs hither of varying sizes and polygon counts. All neglect to upload. In my years of doing tech support and troubleshooting it's a pretty basic thing to beginning with - are other people having issues with a thing? Yes or no. That's an essential starting point. Before embarking on minutiae, or sarcastically telling off other people, neither of which are useful. In terms of failed uploads, these STLs did not upload: 4,033,884 bytes 80,500 faces vii,695,284 bytes 153,634 faces 796,984 bytes 15,938 faces The files are generated with Fusion 360 and Tinkercad. All are variants of files that have successfully uploaded in the past. For good measure out I've tried free files released by hobbyists and they accept also failed. I uploaded the files from three separate computers running two versions of macOS. I also tried two separate Shapeways accounts. All fail with the mistake bulletin "Oh no! Something went incorrect and nosotros couldn't process your file. Please try once more in a few minutes!". So. Anyone else out there having difficulties uploading STLs as of this weekend? Thanks! Deplorable, I wasn't on this weekend. My files are loading today, however. Jean Thanks, Jean. Interesting. About of my files are a scrap larger, but even some smaller ones are acting upward... The biggest one I loaded today is simply over 9 MB. So it sounds like something is indeed happening. Have you tried zipping the file and then uploading it? Sometimes that makes a divergence -- not sure why, only information technology does. You shouldn't have to do information technology, merely if what you lot are doing is fourth dimension-sensitive, it might exist a work-around. My other proffer is to attain out to the folks in customer service. They have always been most helpful when I've had bug. Jean Thanks for the suggestion, Jean! I tried zipping an viii.1MB file and uploading that, and it besides failed uploading the aforementioned way. Very odd. I'm waiting on a response from customer service. Hopefully they'll have some insight every bit to what'southward going on here. I'm seeing STL upload bug since yesterday. i.6MB file and then nil big and same every bit all my other models. It uploads and will generate initial renders. But never finishes processing and so cant ready the print orientation or generate dissimilar positioned renders. Tried different browsers incase it's a display problem without resolve. It would too help if you lot can specify your location. Shapeways uses a content distribution organisation called Cloudflare. I've seen it before where ane section of Cloudflare is having errors, whereas others are not. https://downdetector.com/condition/cloudflare/ Thanks - that'southward an interesting point! I hadn't thought of that. I'yard in London, Uk. Well well well. Your suggestion appears to accept hit upon the root of the cause! Though I tried using different computers and OS versions and browsers, I only ever used the same Internet access provider, via both wired Ethernet and Wi-Fi connections. And then I switched my laptop to my 4G phone connection - and the uploads succeeded! That never occurred to me as a problem, since absolutely everything else is working fine. I work from home and use the Internet heavily. And the uploads attempts don't fail at the same indicate every time - they neglect at random points in the upload attempt - so I didn't suspect connectivity weirdness. Thanks for your aid, stonysmith, adbinc and magcad - much appreciated! elderfecrused.blogspot.com Source: https://shapeways.com/forum/posts/238938/ Bagikan Artikel ini
Hullo. Uploading new STL files has failed all weekend. I've contacted support and am awaiting an answer. Is this affecting anyone else? Specific symptom: select a file to upload. Afterwards a random percent of file uploaded, y'all get this: "Oops. Looks like something went wrong on our end. We're on it!"
Love AgeOfPlastic, No need to say more (eg full size of the STL file in Mbs, total number of polygons etc) - nosotros can guess! After all, nosotros all have a crystal ball and tin can read minds.
Thank you for your helpful response. Peradventure yous could be troubled to answer my question - is anyone else experiencing upload failures? If other people are having no problems that would give me some direction to investigate. For what information technology's worth, I tried a multifariousness of STL files of varying sizes and all failed over the weekend. This morn a 420K file with 8394 triangles succeeded, simply anything in the multimegabyte size fails.
Dearest AgeOfPlastic, If yous feel offended, practise not blame me. Next fourth dimension perhaps you could exist troubled to ask clear, accurate and comprehensible question(s). Commonly, vague questions pb to incorrect answers. Plus, nosotros exercise not take a crystal brawl to read minds. If you detect, forum is full of 'complaints' applied by users who did not bother to study basic FAQ of Shapeways first. But my less-than-2-cents-worth opinion.
I'm not offended. I'thousand puzzled as to why you're taking the time to post responses that don't address what I'm asking, is all. I think my question is pretty articulate and authentic and comprehensible.
Dear AgeOfPlastic, I am too puzzled equally to why you took the time to write all these letters and up to this moment you notwithstanding did Non mention the total size in Mbs and full number of polygons of the specific STL file you are trying (unsuccessfully) to upload. I guess it'due south a secret, huh?
Because I tried around a dozen STLs hither of varying sizes and polygon counts. All neglect to upload. In my years of doing tech support and troubleshooting it's a pretty basic thing to beginning with - are other people having issues with a thing? Yes or no. That's an essential starting point. Before embarking on minutiae, or sarcastically telling off other people, neither of which are useful. In terms of failed uploads, these STLs did not upload: 4,033,884 bytes 80,500 faces vii,695,284 bytes 153,634 faces 796,984 bytes 15,938 faces The files are generated with Fusion 360 and Tinkercad. All are variants of files that have successfully uploaded in the past. For good measure out I've tried free files released by hobbyists and they accept also failed. I uploaded the files from three separate computers running two versions of macOS. I also tried two separate Shapeways accounts. All fail with the mistake bulletin "Oh no! Something went incorrect and nosotros couldn't process your file. Please try once more in a few minutes!". So. Anyone else out there having difficulties uploading STLs as of this weekend? Thanks!
Thanks, Jean. Interesting. About of my files are a scrap larger, but even some smaller ones are acting upward...
The biggest one I loaded today is simply over 9 MB. So it sounds like something is indeed happening. Have you tried zipping the file and then uploading it? Sometimes that makes a divergence -- not sure why, only information technology does. You shouldn't have to do information technology, merely if what you lot are doing is fourth dimension-sensitive, it might exist a work-around. My other proffer is to attain out to the folks in customer service. They have always been most helpful when I've had bug. Jean
Thanks for the suggestion, Jean! I tried zipping an viii.1MB file and uploading that, and it besides failed uploading the aforementioned way. Very odd. I'm waiting on a response from customer service. Hopefully they'll have some insight every bit to what'southward going on here.
I'm seeing STL upload bug since yesterday. i.6MB file and then nil big and same every bit all my other models. It uploads and will generate initial renders. But never finishes processing and so cant ready the print orientation or generate dissimilar positioned renders. Tried different browsers incase it's a display problem without resolve.
It would too help if you lot can specify your location. Shapeways uses a content distribution organisation called Cloudflare. I've seen it before where ane section of Cloudflare is having errors, whereas others are not. https://downdetector.com/condition/cloudflare/
Well well well. Your suggestion appears to accept hit upon the root of the cause! Though I tried using different computers and OS versions and browsers, I only ever used the same Internet access provider, via both wired Ethernet and Wi-Fi connections. And then I switched my laptop to my 4G phone connection - and the uploads succeeded! That never occurred to me as a problem, since absolutely everything else is working fine. I work from home and use the Internet heavily. And the uploads attempts don't fail at the same indicate every time - they neglect at random points in the upload attempt - so I didn't suspect connectivity weirdness. Thanks for your aid, stonysmith, adbinc and magcad - much appreciated!
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